Slide 20 Years of
Agency Travel
Experience

FAQs

Travellpack special offers work by providing maximum flexibility with up to 18 months to set your travel dates. Upon purchasing your special offer, you will receive your log in credentials via email and SMS where you can set your travel dates.. Our inventory is fantastic and we are super confident that we will be able to offer you the dates that you will require. However, for your peace of mind, we do offer a 15 day full money back guarantee so that if your dates are in fact not available, you are able to claim a full refund. We do suggest to book your dates as soon as possible.

Now it’s your turn to save on your next family vacation with up to 60% off. The vacation clubs of the best chains and hotels subsidize the price that you regularly pay to the hotel all inclusive in order to publicize the advantages of their vacation club program.

The reason Travellpack hotel offers are up to 60% off the retail rate is the resorts are sponsoring the promotion in exchange for meeting the eligibility requirements and attending the resort preview one time during your stay which will showcase all the resorts amenities and benefits of their frequent travel program. The eligibility requirements are listed in the Terms & Conditions at the bottom of the web page for each special hotel offer. Please contact our “Customer Support” if have any questions concerning eligibility.

Travellpack exclusive all-inclusive packages in Mexico. The all-inclusive packages include luxury accommodations, unlimited meals, alcohol and use of the resort amenities. Airfare and transportation are not included. travellpack customers on average save over $1000 on our all-inclusive travel packages when compared against other travel sites like Expedia and Booking. The cost of the all-inclusive package is NOT per person, it is for the entire stay for 2 adults and in most cases 2 kids. The specific hotel offer will specify if kids are included.

We are pleased to tell you that the prices shown on the checkout before payments are made are always based on a total cost for the accommodation for the entire stay. 

Each hotel has different policies regarding additional nights. To find out if this is possible and what the rates would be, this would be discussed with the reservations team when booking the exact dates. This would mean purchasing the deal and then receiving the information on extra nights when creating an actual reservation as the options of extra nights will differ between hotels and times of year.

Our deals show all taxes/fees before any payment is made. The fees involved are based on the amount quoted for the offer plus the taxes and fees added in the cart before payments are made. The only additional fees for the accommodation which may or may not apply based on each individual deal is the “Resort Fees” which are charged at the time of booking dates. These fees vary depending on the individual hotel deal. To see if there are any resort fees applied to the hotel you are interested in please view the terms and conditions at the bottom of the deals information.

When purchasing a travellpack Special Offer deal you will enjoy 18 months to select your dates. If you would like to provide the vacation to a qualified family member or friend in place of you travelling this is fine. However, this deal will not be transferrable once the dates have been set.

At the time of purchase, you will receive a confirmation email with booking instructions outlining exactly how to request your preferred dates for the vacation. Please check if you have received this both in your inbox and please also check your junk box. Follow this link where you will gain access to any and all vacations that you have activated in the “Customer Boking” section. From here you will be given the option to select your dates for each.

Our offers are promoted as “flexible” which provide 18 months to select the dates. Unfortunately, the availability for each hotel can only be accessed once the deal has been purchased. However, our availability is fantastic and in general provides all year round inventory. We suggest booking 3 months in advance for the best chance of attaining desired dates.

Travellpack are our partners that help us service our incredible offers and guarantee that you have access to book your vacations at a time that suits you best. Thanks to Travellpack, we are able to offer you more flexibility on dates, more destinations to travel, & upgraded accommodations.

Our vacation packages provide incredible savings which vary between hotels. Our deals do not include flights but we find that most of our customers benefit from using services such as Google Flights to ensure the best prices. We have found that travelling during low season and selecting mid week and non-holiday stays can drastically decrease the price of flights.

Our hotels generally have a “No Pets” policy. However, all hotels do allow REGISTERED Service Animals (not emotional support animals) with correct documentation which must be added to the booking at the time of speaking with the booking department.